• Neil Equestrian LLC” maintains the https://equinehydro.com/ Website (“Site”).
  • All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment’
    Once the payment is made, the confirmation notice will be sent to the client via Whatsapp within 24 hours of receipt of payment.
  • Treatments and services for horses will be done within the Equine Hydrotherapy Center unless agreed that a mobile treatment service would be offered
  • “United Arab of Emirates is our country of domicile” and the governing law is the local law.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  • https://equinehydro.com will not pass any debit/credit card details to third parties
  • https://equinehydro.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://equinehydro.com) cannot guarantee the security of any information that is disclosed online
  • The https://equinehydro.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Refund Policy 
If you require a refund once payment has been made you may contact the center management. No refund will be made once treatment or your horse/s has begun.
Delivery Policy 
All treatments to horses will be done in the Equine Hydrotherapy Center unless prearrangement has been made with management to do the service in your yard or stable.